Frequently Asked Questions

Everything you need to know before joining a tour

Our store is inside Namba Walk, next to the DOCOMO Shop and in front of Mother Garden (Pet Paradise).

If you arrive from Round1 or see the Starbucks behind our store, walk to the other side of Namba Walk — it has two parallel streets.

  • Between exits B21 and B23 (not at the station exits themselves)
  • Next to DOCOMO Shop
  • In front of Mother Garden (Pet Paradise)
  • On the parallel street to Starbucks

We offer small-group tours across the Kansai region — food crawls, bar hopping, city highlights, cultural walks, and day trips.

  • Osaka 4-hour walking tour
  • Food Crawl & Bar Hopping
  • Nara and Kyoto half-day or full-day tours
  • Private tours on request

Most tours involve walking, so wear comfortable shoes and weather-appropriate clothing. Bring water and a charged phone for photos.

  • Cash (recommended for local spots)
  • Comfortable shoes
  • Comfortable, weather-appropriate clothes
  • Umbrella for rainy days

We operate normally even on rainy days! Tours run in light rain. If severe weather affects safety or transportation, Osaka JOINER will contact you directly with your options.

Guests can cancel up to 24 hours before the tour start time for a full refund. Cancellations made within 24 hours of the tour are non-refundable.

Payment is completed online at the time of booking, or in person at our store in Namba Walk. Major credit cards are accepted.


Book online via:

Yes. Osaka JOINER is part of the Osaka Metro Group and follows strict safety standards. Guides monitor weather, crowd levels, and guest well-being throughout every tour.

All tours are conducted in English. Depending on the guide and schedule, we also offer tours in:

English Spanish Portuguese French Italian